Support & answers
Everything you want to know before you commit.
Plain answers to the questions every business owner asks us. If you don’t find what you need, our team responds in under 2 hours.
All questions
Frequently Asked Questions.
How quickly can my agent be live?
Most clients are live within 24 hours of their onboarding call. We handle all the training, configuration, and testing — you just forward your calls and start booking. The 5-day timeline on our Basic plan accounts for more customized setups; most standard configurations go live faster.
What do I need to set up?
Nothing technical. We train your agent using your website, your Google Business page, and a short onboarding call where we capture your hours, services, and FAQs. No hardware, no software to install, no IT department needed. You either forward your existing number or use the new number we provide.
Can I see how it performs before paying full price?
Yes. We set up a trial calendar during onboarding so you can watch your agent book real appointments and measure real performance before you fully commit. Our confidence in the results means we show you the ROI — you don’t have to take our word for it.
Do you work with businesses outside the US?
Currently we primarily serve US-based businesses. If you’re in Canada or another English-speaking market, reach out — we can discuss compatibility during your discovery call.
Will the agent sound robotic to my callers?
No. MTech agents are trained on natural, conversational language. We customize tone, pacing, and vocabulary to match your business personality. Callers regularly don’t realize they’re speaking with an AI — and those that do are typically impressed, not put off.
What happens when a caller asks something the agent doesn't know?
Your agent is designed to handle the 80% of calls that follow predictable patterns — scheduling, pricing questions, service area confirmation, basic FAQs. For anything outside that scope, it seamlessly escalates to a human team member or takes a detailed message so no lead falls through the cracks.
Is this the same AI as ChatGPT or other generic tools?
No. While we use enterprise-grade AI infrastructure, your agent is custom-trained on your specific business — your services, your service area, your pricing, and your brand voice. It’s not a general-purpose chatbot. It’s built to represent your business specifically.
How does the agent handle after-hours or emergency calls?
Your agent operates 24/7 by default, including evenings, weekends, and holidays. For emergency calls — burst pipes, electrical faults, lockouts — it can be configured to immediately alert your on-call technician while keeping the caller engaged and calm.
What booking software does it integrate with?
MTech Agents integrates with most major scheduling platforms including Calendly, Jobber, Housecall Pro, ServiceTitan, Acuity Scheduling, and others. We confirm compatibility during your onboarding call and handle the integration setup at no extra charge.
Do I need to change my phone number?
No. You can keep your existing business number and simply forward calls to your agent’s number. Alternatively, we provide a new local or toll-free number you can use directly — whatever works best for your setup.
Does the agent work with my CRM?
For Advanced plan clients, we support CRM integration as part of the onboarding process. Common integrations include HubSpot, Salesforce, and industry-specific tools. Contact us to confirm compatibility with your specific setup.
Your agent is ready. Are you?
No long contracts. No setup headaches.
Results in 24 hours — or we build it free.
No commitment required — see results first.